By downloading and using U OK? ("the App"), you agree to these Terms and Conditions. If you do not agree, do not use the App.
2. Description of Service
U OK? is a personal safety check-in application. You set a check-in interval, and if you miss a check-in within the grace period, your designated emergency contact is notified by SMS.
3. User Responsibilities
You must provide accurate information including your name, phone number, and emergency contact details.
You are responsible for ensuring your emergency contact has agreed to receive SMS notifications on your behalf.
You must keep your check-in interval and emergency contact information up to date.
You must not use the App for any unlawful purpose.
4. Emergency Contact
By adding an emergency contact, you confirm that person has consented to receive SMS messages from U OK? on your behalf.
U OK? is not a substitute for emergency services. If you or someone else is in immediate danger, call your local emergency number (112, 999, 911 etc.).
U OK? sends a maximum of one SMS per missed check-in cycle. We cannot guarantee SMS delivery in all circumstances.
5. Limitations of Liability
U OK? is provided as a personal safety aid, not a guaranteed emergency response system.
We are not liable for any harm arising from missed check-ins, undelivered SMS messages, or technical failures.
We are not responsible for any actions taken or not taken by your emergency contact upon receiving a notification.
6. Service Availability
We aim to keep U OK? running at all times but cannot guarantee uninterrupted service. Scheduled maintenance or unexpected outages may occur.
7. Account Termination
You may delete your account at any time from Profile → Settings → Delete account. Upon deletion, all your data is permanently removed from our systems within 30 days.
8. Changes to Terms
We may update these Terms from time to time. Continued use of the App after changes constitutes acceptance of the new Terms.
We only collect what's needed to keep you safe. Nothing is sold. Nothing is shared beyond what's necessary to deliver the service.
1. Introduction
U OK? ("we", "our", "the App") is committed to protecting your privacy. This Privacy Policy explains what data we collect, how we use it, and your rights under applicable law including GDPR.
2. Data We Collect
Data
Purpose
Phone number
Account identification and OTP verification
First and last name
Included in SMS alerts to your emergency contact
Emergency contact name and number
Sending SMS alerts when you miss a check-in
Check-in history
Determining when to send alerts
App settings (interval, grace period, snooze)
Delivering the service
Device type and OS version
Technical support and bug fixing
App version
Technical support and bug fixing
We do not collect location data, payment information, or any data not listed above.
3. How We Use Your Data
To authenticate you via OTP
To send SMS alerts to your emergency contact when you miss a check-in
To maintain your check-in history and settings
To respond to support requests
To improve the App
4. Data Sharing
We share your data only with:
Twilio — our SMS delivery provider. Your emergency contact's phone number is shared with Twilio solely to deliver SMS notifications. Twilio Privacy Policy →
Supabase — our database and infrastructure provider. Data is stored securely on Supabase servers in the EU. Supabase Privacy Policy →
We never sell your data. We never share your data with advertisers.
5. Data Retention
Your data is retained for as long as your account is active
Upon account deletion, all data is permanently removed within 30 days
Check-in logs older than 90 days are automatically deleted
6. Your Rights (GDPR)
If you are in the EU or UK, you have the right to:
Access your personal data
Correct inaccurate data
Delete your data (via Profile → Settings → Delete account)
Export your data
Object to processing
Lodge a complaint with your data protection authority
All data is transmitted over HTTPS. Database access is restricted and encrypted at rest using AES-256. We follow industry-standard security practices and use Row Level Security to ensure users can only access their own data.
8. Children
U OK? is not intended for users under 16. We do not knowingly collect data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via the App.